FAQ-FREQUENTLY ASKED QUESTIONS

TOP QUERIES

  • What is Press24 News Premium and what do I get with a Press24 News Premium Membership?

    A.As a first time visitor, when you visit the Press24 News website, you come across some articles denoted with a key prefixed to the heading. These are premium or locked articles.

    To unlock such articles, you need to subscribe to the Press24 News Premium services.

    Press24 News premium offers unlimited & uninterrupted access to exclusive content – Insights, Features, Comments and more – handpicked and curated by our Editors – just for you.

    Not just access to behind the paywall content, Press24 News premium comes with a whole host of other benefits

  • What do I get with my Press24 News Premium membership?

    A.When you subscribe to the Press24 News Premium Services, the following benefits accrue to you and the list of benefits is growing by the day.

    • Exclusive content, insights, features, opinions and comment – hand-picked by our editors, just for you.
    • Exclusive Content from sections as wide and diverse as Companies, Markets, Personal Finance, Opinion, Analysis, Features, Leisure and a lot more.
    • Focused Newsletters – These ensure you are on top of each topic that matters.
      1. Start your business day with a daily news briefing
      2. Get a head-start on what will happen at the Stock and other Markets with Markets View
      3. Crème-de-la-Crème: Best of Opinion plus Comment on how to interpret the world today, with Press24 News Views
      4. The Day’s Special – Spotlight on the “Event in the News”. Gets you the complete picture with current and historical perspective.
      5. Press24 News Round-up – in the evening along with information on stocks you wish to track.
      6. Manage your money better with our Friday Personal Finance Special Newsletter and the best on Policy with our Policy and Politics Newsletter every Wednesday.
    • Access to 20 plus years of digital archives
    • Full access to the Business Standard E-paper www.press24.in
    • Unlimited access to Business Standard Digital – website & mobile app
    • Pick 5 of your favorite companies. Get a daily email with all the news updates on them.
    • Stay on top of your investments. Track stock prices in your portfolio
    • Muted advertisements so that you enjoy a clutter free reading experience.
  • Why should I pay for content when content is generally available for Free?

    A. Content as you consume is categorized into 2 broad buckets.

    • The first one is information – what happened, when it happened, who were involved etc. This information is commonly available to all and will always remain Free to access on the Press24 News website.
    • There is a second much more detailed category we commonly refer to as Insights. Insights are beyond news or information that is processed. Examples, Why it happened, what next, what changes, how and when will the change happen etc.
    • Insights give you a heads up over the rest. When you subscribe to Press24 News Premium Services, along with its other key benefits, you are basically paying to access these Insights before others do.
    • It’s a small price to pay to stay better informed and ahead of the rest.”
  • Is my membership restricted to only one device or platform?

    A.Once subscribed, you get unlimited access to all the content and services from any device through the browser or via mobile applications.

  • On which devices can I access my Press24 News premium subscription?

    A.You can access your Press24 News Premium Subscription on any desktop/laptop browser or Press24 News mobile app for android and iOS. All apps are free to download

    You can access your Press24 News Premium Subscription on any desktop/laptop browser or Press24 News mobile app for android and iOS. All apps are free to download

    Download our Android App : https://play.google.com/store/apps/details?id=com.press.news.live&hl=en_IN

  • PACKAGES & PRICING

  • Is it necessary for me to auto-renew my subscription?

    A.All our subscriptions are automatically renewed for your convenience. You don’t have to worry about renewing the subscription every month; we take care of it for you. Moreover, you have complete control over your subscription and can contact us anytime to change or cancel the subscription.

  • Will my membership be auto renewed?

    A.Membership to Press24 News Premium will be automatically renewed every month.

    Auto renewal is a key product attribute which enables you gain seamless month on month access to the product and services we offer. Importantly it is non-human intervention based and hence not prone to human errors. We do not offer a single month product.

  • How do I change my subscription plan?

    A.To change your subscription plan, all you have to do is simply mail us at [email protected] with the preferred plan.

  • Is there any difference between the various packages you offer?

    A.All packages offer similar benefits and access levels.

  • What are the various packages?

    A.We offer following packages as per your need:

    MONTHLY STAR(Press24 News Digital): ₹ 1500/month

    SMART ANNUAL(Press24 News Digital): ₹ 4500/year

  • Is that your best rate?

    A.Our introductory prices are our lowest available rates

  • Do I also get the Business Standard newspaper at home with this membership?

    A.No, this membership is only for Digital platform.

  • Can I create a customized package with the option I require?

    A.No, we do not have an option to create your own package. We do offer multiple packages to choose from in order to best fit your needs

  • PAYMENT METHODS

  • What are the different payment methods I can opt for?

    A.Currently, Payment is available only through credit cards & debit cards (ICICI & HDFC). Master and Visa Credit Cards being the preferred options. However, you can contact us for an offline (NEFT) purchase for the annual duration.

  • Why don't you accept all Debit Cards, Bank Transfers, NEFT, PayTM, Wallets etc?
    • A.Standing Instructions enabled auto renewal is a key aspect of the product we offer. This functionality assists non-intervention based seamless monthly renewal of your subscription access
    • The non-auto intervention led alternatives are impractical and prone to human errors which result in a gap in user experience.
    • Standing Instruction facility is currently available across limited instruments/ payment channels
    • You should soon see more payment options as we are in the process of adding more instruments / payment channels

    We do offer all Debit Cards for the Annual Subscriptions. Being long term the dependency on renewals is less.

  • How secure is the payment mechanism/gateway?

    A.Please be assured that our Payment Gateway is Verisign Certified with 128 bit encryption enabled.

  • Do I need to create an account to buy a membership?

    A.Yes, you will be prompted to register first in order to complete your buying process. You need to create an account using your e-mail ID or any of your social accounts. If you have already registered earlier, you can use the same account for purchase. You need not create a separate account

  • What if I don't want to become a member? Can I still read some articles for free?

    A.News as you consume is categorized into 2 broad buckets: The first one is information while the second one is processed news or deep insights. If you do not wish to become a member you can still read the free informative articles

  • How do I get an invoice for my membership?

    A.Currently you can write to us at [email protected] and we will mail you the GST compliant invoice, we will be launching the online feature shortly.Envoice delivered to you via Email automatically

  • GENERAL QUERIES

  • I am a subscriber/buyer of the print newspaper why can't I get the digital version Free?

    A.Digital is an independent product, while some of the content is the same, with the Press24 News Premium access, you get a lot more during the day information, products like newsletters, access to archives etc which are independent of the Print Newspaper.

  • I don't live in India. Can I still become a member?

    A.Yes, you can become a Press24 News Premium member from anywhere in the world.

    For any questions, drop us an email at [email protected]

  • I am a premium subscriber and I see that you serve advertisements on your platform?

    A.Our product promise is muted not in your face advertisements for our premium customers. The objective is to ensure that as a premium subscriber you get clutter free content experience and that is what we promise. Credible and Quality content creation demands resources. The amount we charge you for premium access is a highly subsidized one. Advertisements fill in a part of the funds required. Over a period of time we assure you of a 100% clutter free experience.

  • Do I need to create an account to buy a membership?

    A.Yes, you will be prompted to register first in order to complete your buying process. You need to create an account using your e-mail ID or any of your social accounts. If you have already registered earlier, you can use the same account for purchase. You need not create a separate account

  • How do I get an GST invoice for my membership?

    A.Currently you can write to us at [email protected] and we will mail you the GST compliant invoice, we will be launching the online feature shortly.

  • What if I don't want to become a member? Can I still read some articles for free?

    A.News as you consume is categorized into 2 broad buckets: The first one is information while the second one is processed news or deep insights. If you do not wish to become a member you can still read the free informative articles

  • How do I get an GST invoice for my membership?

    A.Currently you can write to us at [email protected] and we will mail you the GST compliant invoice, we will be launching the online feature shortly.

  • REFUNDS

  • Is my payment refundable?/Can I get refund of my payment?

    A.No, we do not offer any refunds. However, you can cancel your subscription anytime.

    more details on Refund

  • CANCELLATIONS

  • How & when can I cancel my subscription?

    A. Cancellation is easy and can be initiated anytime for the future with No Questions Asked.

    If you wish to cancel your subscription, please write to us 48 hours prior to your card being charged for renewal.

    Communicate from your registered email id and send the email with the cancellation request to [email protected] OR here. Include your contact number for speedy action. Requests mailed to any other ID will not be acknowledged or actioned upon

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